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According to customers’ requirements, China Telecom (Hong Kong) International Ltd. can provide diversified consultation services including application introduction, network design, application solution definition, and etc. | |
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According to customers’ requirements, China Telecom (Hong Kong) International Ltd. can handle all service application at one stop, arrange circuit dispatching and commissioning, and finish network access work before the committed deadline. If the requests of clients are urgent, there is a “Green Channel” that can deal with the requests swiftly. | |
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China Telecom (Hong Kong) International Ltd. provides 7*24 hour of service to receive fault reports and complaints at one stop. Customers can dial Hong Kong hotline to escalate faults or complain so as to receive instant service. | |
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For the customers’ convenience, China Telecom (Hong Kong) International Ltd. can provide unified billing and settlement according the customers’ requirements. Besides, clients can choose to make payments at any branches of China Telecom. | |
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The product development department and technical support department of China Telecom (Hong Kong) International Ltd. provides comprehensive service of voice, data and multimedia communication for the clients. Besides providing technical and service support, we can tailor fully diversified total solutions for every client. | |
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Every level of VIP department of China Telecom (Hong Kong) International Ltd. can handle system integration services such as equipment installation, commissioning, tuning, and etc, and handle outsourcing and managed service for equipment fault elimination and so on. | |
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Zero-distance with customers
China Telecom has set up a three-level customer service system that has covered the whole China and is extending overseas. With more than 20,000 professional customer managers, China Telecom provides a one-to-one whole-process service. Thousands of experts working in Beijing, Shanghai and Guangzhou R&D centers and China Telecom's VIP Customer Support Center can provide enterprises with customized solutions. |
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Zero-interruption warranty
With the abundant network resources and advanced network management, China Telecom provides enterprises with “zero-interruption warranty” service, undertake to reach the international SLA level and ensure high-quality service. Besides, we provide special communication safeguard for customers in a crucial period. |
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Zero-time delay response
With the information-quick network and the countrywide teams of customer manager, China Telecom provides the overall service for customers. “Green Channel”, exclusive for VIP, can respond rapidly to emergent demands of customers. The unified VIP Response Center can keep serving 7*24 hours/week. |
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Zero-difference standard service
China Telecom has established response centers at three levels-corporation, province and city, to organize and arrange all kinds of resources, to follow up the whole process, and to provide the same customer with trans-regional unique service without any difference. | |
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